Privacy Policy

1. Data Controller

For the purposes of applicable data protection legislation, the data controller is The Zimpler Casino. We determine the purposes and means of processing your personal data. If you have any questions regarding this policy or your data rights, our appointed Data Protection Officer (DPO) can be contacted at [email protected].

2. Information We Collect

To provide you with a seamless, secure, and compliant gaming environment, we collect the following categories of data:

• Identity Data: First name, last name, date of birth, and photographic identification documents required for Know Your Customer (KYC) verification.
• Contact Data: Email address, physical billing address, and telephone number.
• Financial Data: Transaction histories, banking details, and payment source information (facilitated securely via our payment partners like Zimpler). We do not store your full bank login credentials.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and device identifiers.
• Usage Data: Information about how you use our website, including login timestamps, betting patterns, game preferences, and session durations.

3. How We Use Your Data

We only use your personal data when the law allows us to. Most commonly, we process your information for the following purposes:

• Account Administration: To register you as a new player, manage your account, and provide customer support.
• Financial Processing: To process your deposits and withdrawals efficiently and securely.
• Legal & Compliance: To fulfill our strict regulatory obligations, including Anti-Money Laundering (AML) checks, fraud prevention, and responsible gambling monitoring.
• Service Improvement: To analyze player behavior internally, ensuring our platform remains highly engaging, secure, and technologically advanced.
• Marketing (With Consent): To deliver tailored promotional materials, bonus offers, and news. You may opt-out of these communications at any time.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties strictly under the following circumstances:

• Service Providers: Payment gateways (such as Zimpler), game developers, identity verification agencies, and IT infrastructure providers who are bound by strict confidentiality agreements.
• Regulatory Authorities: Licensing bodies, law enforcement, or governmental organizations when compelled by law to report suspected fraud, money laundering, or other illegal activities.
• Corporate Restructuring: In the event of a merger, acquisition, or sale of company assets, your data may be transferred to the acquiring entity under the same privacy assurances.

5. Data Security

Your security is our paramount concern. The Zimpler Casino employs state-of-the-art security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. These measures include 256-bit SSL encryption, rigorous network firewalls, intrusion detection systems, and restricted access protocols limited only to employees with a verified business need-to-know.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Due to stringent AML and gambling license regulations, we are generally required to retain basic customer information (Identity, Contact, Financial, and Transaction Data) for a minimum of five (5) years after an account is closed.

7. Your Data Protection Rights

Under certain circumstances, and subject to local laws, you possess legal rights regarding your personal data, including the right to:

• Request Access: Obtain a copy of the personal data we hold about you.
• Request Correction: Have any incomplete or inaccurate data we hold about you corrected.
• Request Erasure: Ask us to delete personal data where there is no legal overriding reason for us continuing to process it.
• Object to Processing: Object to our processing of your personal data for direct marketing purposes.
• Request Data Portability: Request the transfer of your personal data to you or a third party in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We may request specific information from you to confirm your identity and ensure your right to access your personal data.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Please review this page periodically for the latest information on our privacy practices.